Welcome to yoApp Cares
Frequently Asked Questions
What do you want us to help you with?
Voucher Management related questions
This could be that during the customer on-boarding process, the data capturer would have captured the wrong phone number or the SMS gateway for your MNO could be down. Kindly contact our support using any of our channels, we will be happy to assist.
This could be that your voucher is still undergoing the approval process or by the time the message was supposed to have been sent, the SMS gateway for your MNO was down. Kindly contact our support via any of our channels, we will be happy to assist you by re-sending the on-boarding message.
Kindly refer to the training manual under the reversal section or kindly contact us via any our channels, we will be happy to assist you.
CRM related questions
Well, kindly refer to the training manual we gave you during the training under notification management or kindly contact us via any of our channels, we will be happy to assist.
Again, kindly refer to the training manual we gave you during the training under notification management or kindly contact us via any of our channels, we will be happy to assist.
Of course you can! You have to create your mailing list and schedule it to be sent, maybe periodically or just at a certain date and time. Kindly refer to the scheduling section under notifications management or contact us via any of our channels, we will be happy to assist.
Enterprise Support
With a dedicated point of contact assigned to cater exclusively to your business, Enterprise Support is an all-in-one service that combines prioritized issue resolution with Strategic Account Management, insight-driven guidance, and pre-emptive support.
- A dedicated Technical Account Manager (TAM) who works in conjunction with your company, prioritizing and managing all your product, support, and service requirements to deliver a personalized experience.
- 24/7 multi-channel support with a quick response time
- Early access to new product features with free demos on how to use them.
Turnkey Solutions
If you're a mid-sized to large business looking for seamless, end-to-end implementation of our products for your company, YoApp Service Advisory and Creation Team is your best bet. Our team will take charge, customize and deploy the most efficient solution(s)/service(s) for you, as per your requirements, and help you optimize your business processes.
Configuration help
Want to cut the initial set-up time and get the ball rolling? We got you covered. With our Jumpstart Team, you can get a dedicated expert to set up and configure your YoApp service for your business. We know that as a business owner, minimizing the time it takes to go from buying software to have it work the way you want it to, is a top priority, So, sit back while we help you get started!
Product Training
Register for our personalized, hands-on training courses and allow our expert trainers to coach you on everything you need to know about your YoApp service set up, best practices, and much more! The best part? Product training is available both online and on-site. So, no matter where you are, we’ll come to you.
Onboarding
Get the most out of YoApp with personalized Service Onboarding. Our onboarding specialists will walk you through your YoApp service/suite in a series of one-on-one sessions. This way, you'll learn how to efficiently set up and configure the service for your company's unique needs.
24/7 Quality support services
We are here to assist you 24 hour a day, 7 days a week, 365 days a year
Classic Support
Are you a growing company with a tight budget? Classic support services are available by default with your Zoho subscription, You can reach out to our support team through email, call, or chat, or request for a remote assistance session.
- Customer Satisfaction
On-Demand IT Support
- Flexibility
- Reduced IT costs
- Controlled operating costs
- Utilizes extensive experience and resources
- Allows you to stay focused on your business
Premium Support
Schedule guided one-on-one onboarding sessions with our product experts and get 24-hour multi-channel assistance. Premium support gives you that extra boost you need to configure and successfully roll out your new Zoho subscription for your business.
- Single Point of Contact
